Workday HCM Administrator

Role Summary

Support and administer the Workday HCM platform for a global enterprise. Responsible for incident resolution, service requests, configuration support, troubleshooting, and user assistance across Workday HCM modules.

Key Responsibilities

• Provide L1/L2 support for Workday HCM incidents and service requests.
• Troubleshoot employee data, absence, approvals, security, and business process issues.
• Manage tickets through ServiceNow and ensure SLA compliance.
• Perform configuration changes, testing, and validation in Workday.
• Coordinate with HR, Workday Integration, and business stakeholders.
• Create and maintain KB articles, SOPs, and support documentation.
• Support continuous improvement and shift-left initiatives.

Required Skills

• 3+ years of Workday HCM support experience.
• Strong knowledge of Core HCM, Absence Management, Security, and Reporting.
• Experience with ServiceNow ticket management.
• Good analytical, troubleshooting, and communication skills.
• Ability to work independently in a managed services environment.
• Workday certification preferred.