Workday Analyst / Functional Configuration & Support Lead

Role & responsibilities

• Manage day-to-day Workday functional operations and system support.
• Configure and maintain Core HCM and related Workday modules, including Recruiting, Talent, Performance, Compensation, Absence, and future modules as deployed.
• Maintain business processes, workflows, notifications, condition rules, and configuration changes.
• Manage support ticket queues, service levels, issue tracking, and escalation management.
• Support global HR and Payroll teams with complex system issues.
• Conduct Workday release testing, regression testing, and validation of new functionality.
• Support user acceptance testing, defect resolution, and post-go-live stabilization.
• Develop and maintain Workday documentation, job aids, configuration notes, and knowledge articles.
• Support data loads, EIBs, mass updates, and routine system maintenance activities.
• Partner with functional workstream leads on process improvements and future enhancements.
• Support acquisition integration, organizational restructures, and expansion into new countries