Work order management

Role & responsibilities

• Create, manage, and track Work Orders (WO) and Purchase Orders (PO) to ensure timely service delivery and operational efficiency.
• Utilize Salesforce (SFDC) to process customer requests, maintain order records, and monitor work order status.
• Coordinate the ordering of spare parts and materials required for customer service activities.
• Act as the primary point of contact for customers and business partners, providing regular updates on order status and issue resolution.
• Manage customer expectations through effective communication and proactive follow-up.
• Collaborate with internal teams, suppliers, and external stakeholders to ensure smooth execution of service requests.
• Investigate and resolve operational issues, escalating critical concerns through appropriate channels when necessary.
• Maintain accurate documentation and records related to orders, inventory, customer interactions, and service activities.
• Draft and communicate formal business correspondence, including customer notifications, status updates, and escalation reports.
• Analyze and resolve practical business challenges by applying problem-solving and decision-making skills.
• Prioritize multiple tasks effectively in a fast-paced environment while maintaining quality and accuracy.
• Support process improvement initiatives to enhance operational performance and customer satisfaction.
• Work closely with team members and cross-functional departments to achieve organizational objectives and service excellence.

Required Qualifications & Skills:

• Bachelor's Degree in Business Administration, Management, Business & IT, or a related field.
• Excellent verbal and written communication skills in English.
• Strong customer service, stakeholder management, and relationship-building abilities.
• Experience with Salesforce (SFDC), Work Order Management, and Purchase Order processing.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Windows-based applications.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities, portfolios, and deadlines effectively.
• Excellent organizational and time management skills.
• Ability to work independently as well as collaboratively within a team environment.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Professional, cooperative, and customer-focused mindset.

Looking for immediate joiner only

International voice exp mandatory

Excellent communication

Shift - Night shift

Drop your CV -
[email removed] / [phone removed]
Subject line - WOM - Bangalore