Work from Home

OverviewJoin our customer success team as a Customer Support Executive for a leading Quick E-Commerce Inbound Voice Process. This is a 100% Work From Home (WFH) role serving as the primary lifeline for on-ground delivery partners to ensure seamless last-mile delivery. Key Responsibilities

• Partner Support: Answer incoming calls from quick e-commerce delivery partners.
• Issue Resolution: Resolve real-time problems regarding navigation, order updates, cancellations, and payouts.
• De-escalation & Logging: Handle partner grievances with empathy and accurately log details in the CRM.
• KPI Adherence: Meet target standards for Average Handling Time (AHT) and Customer Satisfaction (CSAT).

Requirements & Eligibility

• Education & Experience: Open to Graduates/Undergraduates; both Freshers and Experienced are welcome.
• Language: Native-level fluency in both Hindi and English is mandatory.
• Infrastructure: Must own a functional laptop/desktop, stable Wi-Fi, headset, and webcam.
• Environment: Quiet, distraction-free home workspace with a strict Open-Camera Policy during log-in hours.
• Exclusion: Former Startek employees are not eligible.

Shifts & Work Rules

• Schedule: 6 days working per week with 1 Rotational Week-Off (includes weekends).
• Shifts: 9-hour Rotational Shifts covering a 24/7 window (includes mandatory night shifts).
• Attendance: Zero planned leaves permitted during the first 90 days.

Salary & Benefits

• Monthly CTC: 15,000 | In-Hand: ~11,982
• Bonus: Performance-linked quarterly incentive up to 1,929.
• Statutory: PF and ESIC coverage included.
• Anti-Fraud Notice: Startek does not charge any fees or security deposits at any stage of recruitment.

5-Step Selection Process (100% Free)

1. HR Screening: Basic communication and infrastructure check.
2. Language Assessment: Voice, grammar, and fluency check.
3. Operations L1: Problem-solving and situational mock calls.
4. Final L2 / Client Round: Final operational leadership alignment.
5. Documentation: Credential verification and onboarding.

How to ApplyClick the link below to join our official WhatsApp HR Screening group and start your interview process:
https://chat.whatsapp.com/Ht75kHautud2kxfmExjXbG?s=sh&p=a&mlu=0