WMS Lead JDA Blue Yonder in Pune, Baner

Dear Candidate,

Greetings from Unipart Group. pls refer to the attachment for the brief on Unipart.

About us

Unipart is a global manufacturing, logistics and consultancy company renowned for its commitment to operational excellence and The Unipart Way, a philosophy that empowers employees to drive continuous improvement. We have a proud history of investing in our people and providing opportunities for growth and development. Our Non-People Enterprise Applications team plays a crucial role in optimising our internal systems and processes, ensuring we remain at the forefront of innovation and efficiency whilst supporting our business goals.

WMS Support Lead - JDA - Blue yonder

Work location:- Pune (Baner)

Mode - Hybrid. (4 Days work from the office)

Role Purpose:

This role will be located offshore and predominantly be based at

our Pune office in India. It includes regular interaction with other

geographically located teams (UK). This role is responsible for

proactively and reactively supporting Unipart Logistics Systems

as the senior member of the Logistics systems application

support team offshore and the NON SAP apps team overall.

Responsibilities:-

Support of Multiple Logistics Systems. (Warehouse Management

Systems, Repair workshop systems, Transport Management Systems)

• Triage of Incidents and manage through to resolution using

Zendesk.

• Using application knowledge to resolve Incidents.
• Learning new systems and skills to best support the Business and

operational teams.

• Proactive Monitoring and Alerting.
• Day to day people management of a number of IT Support Analysts
• Driving the resolution of the incidents received to avoid any SLA

breaches

• Reporting on the daily, weekly and monthly incidents and service

requests received and resolved

• To provide analysis on the incidents to understand the root causes

and potential fixes to avoid repeat issues

• The management and updating of training documentation in

Confluence

• Maintain the rota and leave for the offshore team to ensure cover

is provided as required including for out of hours support

If you are interested in exploring this role, please respond with your updated CV and the following information:
  - Current CTC:
  - Expected CTC:
  - Notice Period:
  - Current Location: