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    Job · 13921917

    BENGALURU · FULLTIME

    Wireless Technical Support Engineer

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    Bengaluru · onsite · Posted 56d ago

    Sourced fromNaukri
    Undisclosed2–4 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Wireless Technical Support Engineer
    This role has been designed as Onsite with an expectation that you will primarily work from an HPE office.
    Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking.
    Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.
    What youll do:
    Responsibilities:
    • Triage and Resolve Customer Support Escalations from multiple inbound channels.
    • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
    • Build and maintain layer 2/3 network testbeds.
    • Understand features and reproduce customer issues.
    • File tickets on bugs found.
    • Analyze logs and pinpoint root causes.
    • Work with developers and drive solutions.
    • Participate in relevant meetings and discussions and provide status reports.
    • Drives innovation and integration of new technologies into projects and activities in the engineering design organization.
    • Provides guidance and mentoring to less- experienced staff members.
    What you need to bring:
    Education and Experience Required:
    • Bachelors or Masters degree in Computer Science, Computer Engineering, focus in networking preferred.
    • Typically 2-4 years experience.
    Knowledge and Skills:
    • Knowledge in Layer 2 and Layer 3 Networking
    • Knowledge in 802.11 Wi-Fi standards
    • Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
    • Excellent analytical and problem solving skills.
    • Conducting reviews of material specifications and hardware, software, and electrical component design.
    • Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
    • Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.
    Additional Skills:
    Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
    What We Can Offer You:
    Health Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    Job:
    Engineering
    Job Level:
    TCP_02
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Engineering DesignCustomer ExperienceDevopsCustomer SupportComponent Designcomputer engineeringdistributed computingdesign thinkingLayer 3Layer 2debuggingcloudCommunication SkillsFull StackMicroservicesLegalinbound

    Section · Company

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

    Employees rate it well for

    Company Culture42Work-Life Balance42

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