Windows Server Operations - System Engineer
Merck · Bengaluru · onsite · Posted today
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Work Your Magic with us! Ready to explore, break barriers, and discover more We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. L1 Job Description. Technical Support Operations.
Responsibilities
- Responsible for supporting Windows Server, VMware related infrastructure services globally. Provide Level 1 technical support for incidents, service requests, problems, and changes, ensuring timely resolution within agreed SLAs.
- Basic troubleshooting for Windows Server operating systems, DNS, DHCP, IIS, File Services.
- Support VMware virtual infrastructure including VM provisioning, resource optimization, snapshots, storage management, and lifecycle activities.
- Participate in 24x7 on-call support scheduled maintenance windows.
- Basic knowledge of PowerShell scripting and automation. Develop and maintain scripts to automate repetitive operational and administrative tasks.
- Deliver approved IT improvements and business-driven demand requests within agreed timelines.
- Incident, Problem Change Management. Basic technical investigations for incidents and service disruptions. Knowledge on root cause analysis (RCA) and implement corrective and preventive actions for recurring issues. Implement and execute infrastructure changes following the Global Change Management Process. Ensure qualification, testing, validation, implementation, and post-implementation review activities are completed as required.
- Monitoring Service Reliability. Monitor system health, performance, capacity, and availability using enterprise monitoring tools. Support backup, recovery, disaster recovery, and business continuity processes. Ensure operating systems, applications, and infrastructure components are patched and maintained according to company policies.
- Security Compliance. Support security remediation activities, vulnerability management, and compliance initiatives.
- Configuration Asset Management. Maintain accurate configuration item (CI) records in CMDB and ensure infrastructure documentation remains current. Manage server lifecycle activities including commissioning, maintenance, and decommissioning.
- Documentation Knowledge Management. Create, maintain, and improve technical documentation, standard operating procedures (SOPs), knowledge articles, and operational runbooks. Contribute to knowledge sharing and continuous learning within the team. Drive service reviews, governance meetings, and continual service improvement initiatives.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationLIFESCIENCEDNSknowledge managementbusiness continuityAsset ManagementDisaster recoveryinfrastructure servicesCMDBChange ManagementCall SupportMonitoring ToolsHealthcareOperating Systemsmaintenancecompliance
About Merck
Merck
Pharma
3.5k+
employees
1891
135 years old
Rahway, New Jersey
US
₹12.2L PA avg
Avg at Merck
About
Merck is a global biopharmaceutical leader, dedicated to advancing health solutions through innovative medicines and vaccines for serious diseases.
Industries
Pharma
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