Windows Server Engineering

Endpoint  Windows
Engineering
1. Operating Systems & Endpoint Management
•    Linux OS Administration
•    Windows 10 / Windows 11 administration
•    Windows Server 2016/2019/2022 basics
•    OS installation, imaging and re-imaging
•    SCCM/MECM patch management
•    Software deployment and troubleshooting
•    Active Directory user and group management
2. Hardware & Workplace Support
•    Desktop, laptop, and workstation support
•    Dell/HP workstation troubleshooting
•    Printer support
•    Multi-monitor setup
•    Peripheral device support
•    Hardware break-fix activities
•    Asset lifecycle management
3. Networking Fundamentals
•    TCP/IP, DNS, DHCP
•    LAN/WAN troubleshooting
•    Network switches and cabling
•    Wi-Fi troubleshooting
•    Basic firewall and network security concepts
4. Plant Infrastructure Knowledge
•    Manufacturing plant IT support
•    Industrial workstation support
•    RFID devices and scanners
•    Time clocks and kiosks
•    IoT devices and sensors
•    Plant-floor technology coordination ("smart hands" support) [Exhibit C....d column R | Excel]
5. Virtualisation & Infrastructure
•    VMware ESXi / vCenter
•    Nutanix AHV
•    Server installation and maintenance
•    Backup and recovery solutions
•    Storage fundamentals [Exhibit C....d column R | Excel], [14_Plant_I...t_Engineer | Word]
6. Security & Compliance
•    Endpoint security tools
•    Antivirus management
•    Vulnerability remediation
•    Access management
•    Compliance and audit support
7. Tools Commonly Expected
•    SCCM / MECM
•    Remote support tools (RealVNC, RDP)
•    ServiceNow or ITSM tools
•    Monitoring tools (WUG, Zabbix)
•    Microsoft 365 support [14_Plant_I...t_Engineer | Word], [Project Pl...t overview | PowerPoint]
8. Soft Skills
•    Incident troubleshooting
•    Root cause analysis
•    Vendor coordination
•    Customer-facing communication
•    Documentation skills
•    Ability to work during plant outages and critical incidents

Field Services
Refer to Field Services reference for requirements to service Endpoint Technology