WINDOWS L3 - SUPPORT ENGINEER - CISCLD

Educational Requirements

• BCA
• Master of Technology
• Bachelor of Technology
• Bachelor of Engineering
• BTech
• Bachelor of Science
• Master of Engineering

Service Line Responsibilities

• We are seeking a highly skilled Windows L3 Support Engineer to act as a senior technical specialist responsible for managing and supporting enterprise Windows and VMware environments.
• The role involves advanced troubleshooting, P1/P2 incident management, infrastructure stability, and mentoring L2 engineers.
• The candidate will play a critical role in ensuring high system availability, operational excellence, and continuous service improvement in a shift-based support model.
• Perform advanced troubleshooting and resolution for complex Windows and VMware infrastructure issues.
• Act as the primary escalation point for L2 teams.
• Lead P1/P2 incident bridge calls (war-room) and ensure timely resolution.
• Ensure system uptime, stability, and performance optimization.
• Collaborate with clients and stakeholders for issue resolution and service improvements.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Manage and maintain Active Directory, DNS, DHCP, Group Policies, and replication processes.
• Perform patch management, vulnerability remediation, and compliance activities.
• Automate operational tasks using PowerShell scripting.
• Monitor infrastructure using standard tools and proactively address alerts.
• Mentor and guide L2 engineers to enhance team capability.
• Follow and adhere to ITIL processes (Incident, Problem, Change Management).

Additional Responsibilities

• Strong communication and client-handling capabilities
• Proven experience managing high-pressure critical incidents
• Ability to work in 24/7 shift environments
• Strong collaboration and mentoring mindset
• Experience working in large enterprise environments
• Microsoft Certifications (MCSA / MCSE or equivalent)
• VMware Certification (VCP) desirable
• ITIL Foundation added advantage

Technical and Professional Requirements

• Strong experience in Microsoft Windows Server (2012/2016/2019/2022/2026) administration
• Hands-on expertise in VMware (ESXi, vCenter, clusters)
• Deep understanding of Active Directory architecture
• DNS, DHCP
• Group Policy design & troubleshooting
• AD replication concepts
• Advanced PowerShell scripting capability
• Experience with security patching, vulnerability management, and audits
• Familiarity with monitoring and performance tools
• Strong analytical, problem-solving, and troubleshooting skills

Preferred Skills

• Technology->Infrastructure-Server Administration->Active Directory
• Foundational->Service Management->ITIL
• Technology->Server-Operating System Administration->Windows Server Admin->Windows
• Technology->Server-Virtualization->Vmware-vCloud->Vmware

Generic Skills

• Technology->Infrastructure-Server Administration->DNS