Windows Engineer

Own Windows 10/11 endpoint administration, troubleshooting and overall endpoint health.
• Manage Windows endpoints using ManageEngine Endpoint Central and other MDMs.
• Manage patch deployment, software deployment, inventory and endpoint compliance.
• Troubleshoot complex Windows OS, hardware, driver, performance, networking and application issues.
• Manage Microsoft Entra ID (Azure AD) joined devices and troubleshoot authentication and access issues.
• Provide L2/L3 support for Microsoft 365 applications including Outlook, Teams, OneDrive and Office.
• Manage application deployment, upgrades, configuration and troubleshooting.
• Handle Windows patching and remediation of critical security vulnerabilities.
• Troubleshoot antivirus and endpoint security-related issues.
• Perform Root Cause Analysis (RCA) for recurring endpoint and application issues.
• Develop PowerShell scripts for automation, troubleshooting and reporting.
• Troubleshoot VPN, TCP/IP, DNS, DHCP and other endpoint networking issues.
• Monitor endpoint compliance, patch status and device health.
• Handle escalated incidents and complex technical issues within defined SLAs.
• Coordinate with software, hardware and security vendors.
• Maintain technical documentation, SOPs and troubleshooting guides.
• Assist with endpoint hardening and CIS/security baselines.
• Participate in endpoint, security and infrastructure improvement projects.

Required Skills: 
• Strong hands-on experience with Windows 10/11 administration and troubleshooting.
• Strong experience with endpoint and patch management.
• Hands-on experience with Intune,ManageEngine Endpoint Central or similar platforms.
• Good knowledge of Microsoft 365 and Microsoft Entra ID.
• Strong understanding of TCP/IP, DNS, DHCP, VPN and Windows networking.
• Good PowerShell scripting knowledge.
• Strong understanding of Windows security and endpoint compliance.
• Experience with application deployment and software troubleshooting.
• Strong incident management, troubleshooting and RCA skills.
• Experience with IT ticketing and ITSM processes.

Good To Have:
• Microsoft Defender
• Zscaler
• Microsoft Intune
• SSO / SAML / OIDC
• Vulnerability Management
• CIS Benchmarks / Endpoint Hardening
• ITIL / ITSM
• Endpoint automation and reporting