Windows Application Support Engineer _ Exp: 4 To 8 Years

Role & responsibilities

Windows Application Support Engineer (45 Years Experience)

• Role Overview
• We are looking for a Windows Application Support Engineer to support a critical third-party Windows-based application platform. The role involves application support, server administration, monitoring, automation, patching, upgrades, and operational support across a large enterprise environment.

Key Responsibilities

• Support and maintain Windows-based applications across Production, DR, and non-production environments.
• Perform application upgrades, application patching, and release deployments.
• Troubleshoot application, server, and performance-related issues.
• Monitor and support 350+ Windows servers, including application availability, CPU, memory, disk space, and service health.
• Develop and maintain automation using PowerShell scripting.
• Support automation workflows using Ansible AWX (preferred).
• Utilize Grafana for monitoring, alerting, and operational visibility (preferred).
• Manage software installations, Windows services, and file/folder permissions.
• Participate in incidents, problems, and change management activities.
• Create and maintain support documentation and operational runbooks.

Required Skills

• 4–5 years of experience in Windows Application Support.
• Strong Windows Server administration and troubleshooting skills.
• Experience with:
• Application support in production environments
• Software installation and upgrades
• NTFS file/folder permissions
• Server performance monitoring
• Incident and change management
• PowerShell scripting and automation
• Basic Linux administration knowledge.
• Strong analytical and troubleshooting skills.

Preferred Skills

• Ansible AWX / Ansible Automation Platform.
• Grafana monitoring and alerting.
• SRE / Production Engineering experience.
• Exposure to AWS or Azure cloud environments.

Support Requirements

• Participate in weekend on-call rotation.
• Work closely with global teams to ensure platform stability and operational excellence.