MUMBAI · FULLTIME
Windows Admin
Infosys
Mumbai · onsite · Posted 27d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Key Responsibilities
Windows Administration
Desktop Support
Troubleshooting Incident Management
Asset Documentation Management
Required Skills
Technical Skills
Educational Requirement
Preferred Skills
Service Line
We are seeking a skilled and proactive Windows Administrator with strong Desktop Support and Troubleshooting expertise to join our IT team. The ideal candidate should have a minimum of 2 years of hands-on experience in managing Windows operating systems, end-user support, hardware and software troubleshooting, Active Directory administration, and IT infrastructure support. The candidate will be responsible for ensuring smooth operation of desktop systems, providing technical assistance to users, and maintaining Windows-based environments.
Job Title: Windows Administrator - Desktop Support
Experience: 2+ Years
Location: Bangalore / Any Location
Employment Type: Full-Time
Key Responsibilities
Windows Administration
- Install, configure, and maintain Windows 10/11 operating systems.
- Manage user accounts, groups, and permissions through Active Directory.
- Perform regular system updates, patch management, and security compliance checks.
- Monitor system performance and resolve operating system-related issues.
- Maintain domain-joined systems and troubleshoot Group Policy issues.
Desktop Support
- Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, network, VPN, and application-related issues.
- Diagnose and resolve incidents through ticketing tools within defined SLAs.
- Install, configure, and support business applications and productivity tools.
- Support user onboarding, offboarding, and workstation setup activities.
Troubleshooting Incident Management
- Investigate and resolve Windows operating system errors and performance issues.
- Troubleshoot Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
- Perform root cause analysis for recurring technical issues.
- Escalate unresolved issues to appropriate teams and track resolution.
Asset Documentation Management
- Maintain inventory of IT assets and software licenses.
- Document troubleshooting steps, standard operating procedures, and knowledge base articles.
- Ensure compliance with company IT policies and security standards.
Required Skills
Technical Skills
- Strong knowledge of Windows 10/11 administration.
- Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server basics.
- Good understanding of Microsoft 365 administration and support.
Educational Requirement
Bachelor of Engineering
Preferred Skills
- Technology->Microsoft Technologies->Windows Server,Technology->Infrastructure-Transformation->Desktop Virtualization and optimization
Service Line
Computers Communications Division
Sourced from naukri
Section · 02
Skills
Incident ManagementHardware And Software TroubleshootingDNSGroup PolicyActive DirectoryMicrosoft 365microsoft technologiesDesktop SupportL2 Technical SupportMicrosoft ApplicationsAdministrationIT Infrastructurecompliance
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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48,765 reviews
3.5/ 5
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Work-life
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