Windchill Support Engineer

The Cloud Technical Track is responsible to execute the technical deliverables of the PTC Cloud delivery functions and create innovation for the PTC Cloud Portfolio Solutions. Members of the Cloud Technical Track combine strong knowledge of Windchill, Navigate, and associated products and Public Cloud expertise and security standards to meet or exceed customer expectations.

Location: Gurgaon (Hybrid)

Job Summary:

• At this level, employees are developing specialized level job competencies in Windchill, Navigate and other associated Products, platform, and Cloud DevOps Strategies.
• Employees at this level exhibit professional/cross-functional collaboration skills and own workstreams for Cloud internal and customer-facing projects.
• Employees at this level are leading and mentoring lower-level contributors.
• Employees will progress once competencies of the job are further developed.

Roles & Responsibilities:

Install / Deploy

• Defines the optimal procedure to install or deploy PTC Applications like Windchill, Navigate, CAD workers and its supporting 3rd Party Software.
• Evaluates install and deployment procedures for required changes based on version changes of PTC Application and its supporting 3rd Party Software.
• Demonstrates ability to resolve customer changes for best practice requirements independently.

Configure/Maintain

• Evaluates and identifies required changes to the rehost or refresh procedures based on the different version of PTC Application Software.
• Creates execution plans for the setup and configuration of Single Sign On for customers.
• Demonstrates expertise in performance tuning of PTC Applications and supported 3rd Party Software.

Cloud Experience

• Demonstrates expertise in at least one of the major Cloud providers (Azure, AWS, Google).
• Uses knowledge of the capabilities of at least one major Cloud provider in making decisions of what resources to utilize in what circumstances.

Influencer

Work with Principals and Fellows to communicate trends in manual effort and help define requirements based on those trends for R&D to make the products more cloud ready and reduce the amount of work required by the cloud team.