Wfm Specialist

Hi Greetings from Inspiration manpower!!

This post is regarding an opening with our Top MNC client..

Kindly revert back immediately with an updated resume if it is relevant to you.

Type of Job- Permanent

Job Location- Chennai

Job Role- Workforce Management , WFM , RTA, Forecasting, Scheduling, Capacity Planning

Designation - SME (Subject Matter Expert)

Experience - 5Years - 7Years

Salary - 5.50LPA - 7.50LPA

Work mode Work from office

Qualification - Graduate and postgraduate.

Notice Period - Immediate - 30 Days max.

Shift - Night Shift

Please Note- Need to be flexible work from office all 5 Days.

Please Note - Must Have 5+Years experience in WFM, RTA, Scheduling, Capacity planning

Roles and Responsibilities

• 5+years experience in capacity planning and Forecasting (workforce planning scheduling. and real-time monitoring processes)

• Assist with the implementation and optimization of WFM tools (e.g.. NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics.

• Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office).

• Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA.

• Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA(Root cause analysis).

Request you to kindly forward the mail to your friends if it is not relevant to you.

If Interested, Please reach out to below mentioned contact details:

Share CV on: [email removed]

Call to: Srividya - [phone removed]

Whats app your cv to [phone removed]