WFM Scheduler
TP · Hyderabad · onsite · Posted 70d ago
Undisclosed2–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Schedule agents based on business requirements, ensuring optimal staffing levels to meet customer demand.
- Collaborate with team leaders to develop and implement effective scheduling strategies.
- Monitor and analyze schedule performance, making adjustments as needed to improve efficiency and productivity.
- Ensure compliance with company policies, labor laws, and industry regulations.
Job Requirements :
- 2-10 years of experience in WFM scheduling or a related field.
- Proficiency in IEX (Integrated Experience) software or similar systems.
- Strong understanding of call center operations, including forecasting, reporting, and analytics.
Sourced from naukri
Skills
IEXWFMSchedulerScheduling