WFM Real Time Analyst I
TP · Gurugram · onsite · Posted 50d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Oversees all operational support aspects of the contact center.
- Facilitates and monitors workforce planning issues, including staffing, scheduling, and forecasting systems.
- May monitor training programs across the contact center.
- Manages contact center quality issues and support systems implementation and management.
- Develops own knowledge, shares best practices, and develops relevant solutions.
- Continuously improves day-to-day activities and processes.
Job Requirements
- Knowledge base typically acquired from a professional/university degree.
- Proficient in executing established standards.
- Ability to work independently within set frames and follow set courses.
- Experience in CRM/IT Enabled Services/BPO industry.
- Strong understanding of WFM principles and practices.
- Excellent communication and problem-solving skills.
Sourced from naukri
Skills
crmcontact centerbpoworkforce planningForecasting