WFM Project Manager

WFM PROJECT MANAGER

LOCATION: GUATEMALA

WORK STYLE: HYBRID

MODALITY: FULL-TIME

LAST DAY TO APPLY: FRIDAY, AUGUST 7TH, 2026 AT 11:59PM

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

ABOUT THE ROLE

As a WFM Project Manager you plan, organize and execute Workforce Management projects to implement new processes and tools, ensuring they are completed on time, within scope and budget. You provide guidance, remove roadblocks and ensure quality standards are met. Your support proper change management to encourage the smooth transition and adoption.

KEY RESPONSIBILITIES:

• Establish project milestones, timelines and resource allocation

• Monitor the progress of assigned task, quality, return of investment/ equity and cost effectiveness

• Handle financial KPIs and discussions, including budget tracking, cost analysis, and reporting to stakeholders

• Identify and flag risks and roadblocks to mitigate and resolve them

• Prepare and present regular updates of the status and changes within the project

• Create and improve processes for the project lifecycle that aim to find efficiencies

• Ensure proper stakeholder management, communication and coordination of training to drive buy-in, encourage adoption, and facilitate a smooth transition

• Giving support, focusing on customers, embracing technology, managing self-development

REQUIRED EXPERIENCE:

• 3-5 years of work experience in project management, fostering collaboration and influencing cross functional teams

• General expertise in Workforce Management

• Bachelor's degree in Business Administration, Industrial Engineering, or related fields

• Ability to adapt to changing priorities and work effectively under pressure

• Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information

• Expertise in project management methodologies/ tools and change management techniques

• Knowledge of project budget management and general risk management

• Strong stakeholder management skills

DESIRABLE:

• PMP Certification

• COPC Certification

   

WHAT’S IN IT FOR YOU:

• Private medical and life insurance from day one

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.

Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.