WFM - MIS Lead

Key Responsibilities:

• Develop and implement KPI frameworks aligned with business and workforce management objectives.
• Establish and maintain WFM Analytics Governance and reporting standards.
• Define and execute Analytics Strategy to support data-driven decision-making.
• Drive dashboard standardization across WFM and business functions.
• Implement Data Governance practices to ensure data accuracy, consistency, and integrity.
• Lead, manage, and coach analytics and reporting teams.
• Manage stakeholder relationships across operations, WFM, and business functions.
• Identify opportunities for reporting automation and analytics optimization.
• Develop and maintain dashboards and reports using Power BI Service.
• Perform data analysis and reporting using SQL.
• Automate workflows and reporting processes using Power Automate.
• Leverage Microsoft Fabric for data analytics and reporting solutions.
• Drive continuous improvement through performance analytics, insights, and strategic reporting.