Wfm Manager

Role & responsibilities

We are seeking a highly skilled and solution-oriented MIS & WFM professional to join our Operations Team as Manager. The ideal candidate will have a strong background in Healthcare operations, with deep expertise in resolving day-to-day operational challenges by designing and deploying effective reporting and automation solutions.

The role demands a solutioning mindset, excellent problem-solving ability, and proficiency in creating customized tools that drive efficiency and accuracy across business processes.

Key Responsibilities

• Lead MIS and operations problem-solving initiatives, ensuring timely resolution of day-to-day business challenges through process improvement and automation.
• Partner with operations teams to understand recurring issues, perform root cause analysis, and design practical solutions in the form of Excel dashboards, macros, MS Access databases, or MS Forms tools.
• Develop and maintain automated reporting frameworks that improve visibility into KPIs, SLAs, and overall process performance.
• Collaborate with stakeholders to gather requirements, design solutions, and ensure smooth adoption of new reporting and process tools.
• Continuously review and fine-tune operational workflows, proactively identifying efficiency gaps and designing strategies to bridge them.

Preferred candidate profile

• 10 years of professional experience, with at least 5 years in MIS & WFM within Healthcare domain.
• Demonstrated ability to resolve day-to-day operational issues by building customized tools and automated solutions.

Must have handled multiple projects which should have driven good amount of savings leading to operational efficiencies and meeting the margins