WFM Manager
TP · Gurugram · onsite · Posted 49d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Oversees and has full responsibility over all operational support aspects of the contact center
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure
- May monitor the implementation and execution of all training programs across the contact center
- Oversees all aspects of contact center quality issues and support systems implementation and management
- May be responsible for multiple contact centers
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility
Sourced from naukri
Skills
hrsdCapacity PlanningResource ManagementEmployee RelationsWorkforce ManagementWFMreal time analysisrtaStaffingTalent managementAspectREQ-2025-46056Project ManagementMIS ReportingPMOworkforce planningForecastingMISRecruitment