WFM Logistics Executive

Executive Summary:

• Candidate who has atleast 2+ years experience in working in a US patients logistics and planning based company
• Should be sound in United States geography at state and county level
• Possess excellent communication and negotiation skills
• Analytical skills should be decent too involving studying performance trends and making decisions accordingly
• Experience in working on Power BI would be an added advantage.

Key Responsibilities:

• Providers planning based on client goals and capacity
• Maximizing screenings and increase home visits for providers
• Daily member inventory review and membership release
• Oversight on deliverables and internal audits
• Strong coordination with other cross functional teams and raising requirements and can escalate things as per the escalation matrix
• Maintain internal team’s trackers to gauge progress on deliverables
• Provide end to end support to internal as well as external customers
• Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing it
• Always maintain high quality standards in delivery of work
• Performing review/audits on critical deliverables requiring a second level check
• Coordination and follow up with other departments for deliverables, exhibit outstanding team player skills
• Active contribution to the adherence of departmental/organizational SLAs with clients
• Achieve individual and team’s KPIs benchmarks.

Skills and Competencies:

• Good communication skills, verbal and written. Should be able to seamlessly communicate with our onshore team
• Moderate to Expert proficiency in Microsoft Office including MS Excel
• Knowledge of MS Outlook and moderate to expert proficiency in email exchanges
• Experience in Power BI and SQL would be beneficial.