WFM Lead Scheduler

Were Hiring | Workforce Management (WFM) Professionals

#Startek #WeAreHiring

Are you passionate about workforce planning, scheduling optimization, and driving operational excellence? We're looking for a #WFM #Lead #Scheduler# to join our team and play a key role in delivering efficient workforce management solutions.

Key Responsibilities:

Create and manage schedules to meet business and service level objectives.

Analyze forecast data and optimize staffing plans.

Monitor schedule adherence and recommend improvements.

Collaborate with Operations, Planning, and Leadership teams.

Drive continuous process improvements using WFM tools and analytics.

What We're Looking For:

Experience in Workforce Management, Scheduling, or Capacity Planning.

Strong analytical and problem-solving skills.

Hands-on experience with WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys, etc.).

Advanced Excel skills; Power BI knowledge is a plus.

Excellent communication and stakeholder management skills.

If you're ready to take the next step in your WFM career, we'd love to hear from you!

Apply now or send your resume at [email removed]/ [email removed]