Website Manager

Job Description –Website Sales Manager (Shopify based)

Location: Rohini, Delhi

Experience: 3–6 Years

Department: E-Commerce / Digital Sales

Employment Type: Full-Time

Job Overview

We are looking for a hands-on Website Sales Manager (Shopify based) who can independently manage and grow the brand's Shopify website, drive online sales, manage digital promotions, and coordinate with CRM and warehouse teams for smooth order fulfilment and customer service.

Key Responsibilities

• Manage and develop the brand's Shopify website and ensure smooth day-to-day operations.
• Create and manage product listings, NPD launches, product updates, pricing, offers, images and content.
• Take ownership of website sales growth, lead generation and conversion.
• Plan and execute sales promotions, offers, discounts, bundles and campaigns to increase website sales.
• Have hands-on experience in running and optimizing Meta/Facebook, Instagram and Google Ads for traffic, leads and sales.
• Monitor website traffic, conversion, sales, ROAS, customer acquisition and other key performance metrics.
• Work on remarketing, abandoned cart recovery, repeat purchases, upselling and cross-selling.
• Coordinate with the warehouse team for website order processing, packing, inventory availability and timely dispatch.
• Coordinate with the CRM team and guide them in resolving customer queries, complaints, order issues and other concerns promptly.
• Monitor and improve customer reviews and ratings on the website.
• Analyse customer feedback, website performance and sales data and suggest corrective actions.
• Coordinate with Marketing, Creative, Content, CRM and Warehouse teams for smooth e-commerce operations.
• Keep track of competitors, market trends and new opportunities to improve D2C website sales and profitability.

Required Skills

• 3–6 years of experience in E-Commerce / D2C / Shopify management.
• Strong hands-on knowledge of Shopify and website sales management.
• Practical experience with Meta Ads, Instagram Ads and Google Ads.
• Strong understanding of lead generation, sales conversion and digital marketing.
• Experience in product listing and NPD launches.
• Good understanding of CRM, order fulfilment and customer service processes.
• Strong analytical, communication and coordination skills.
• Target-oriented and hands-on approach with the ability to independently drive website sales.

Key KRAs / KPIs

Website Management | Website Sales | Lead Generation & Conversion | Digital Ads & ROAS | NPD/Product Listing | Promotions & Campaigns | Order Processing & Dispatch | CRM & Customer Resolution | Reviews & Ratings | Customer Acquisition & Retention | Sales Reporting & Analytics

• Interested candidates may submit their resume at [HIDDEN TEXT]