Web Chat Executive

Title: Webchat - Executive or SR. Executive
Location: Gurgaon, India
Type: In-Office

Company Overview

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.
Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

FAREPORTAL HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.

Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Description

The role requires an employee to work on Daily Chat / Booking /Exchange/ Attachment and Revenue as per the Target and demonstrates a clear understanding of policies and procedures of operation. This role required agent to have good GDS knowledge, travel geography & sabre, It complies with and applies policies and procedures appropriately

Required Qualifications

• Should have chat experience/ good typing speed.
• Candidate should have adequate knowledge of International Travel domain and GDS familiar understanding of travel Booking with Internet research skills for travel related purposes if any.
• Trained in TMS /OBE/GDS for new booking process.
• Preferred GDS experience (SABRE and/or Amadeus).
• Excellent interpersonal and verbal/written communication skills
• Min 6 months current exp in international chat process
• Graduation is Mandatory
• Open to work 24/7 environment, willingness to extend the shifts as per process requirement if any.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations, or requirements posted here at any time at the Companys sole discretion, with or without notice.