Wealth Management | Brokerage & Crypto Support Specialist

Hiring Wealth Management | Brokerage & Crypto Support Specialist

Job Title: Wealth Management

LOB: Brokerage & Crypto Support Specialist

Role Type: BPO / Specialized Customer Support

Position Overview

We are looking for a specialized customer support professional to assist retail investors with German & European capital market queries, covering traditional securities and cryptocurrency trading.

Key Responsibilities

Handle customer queries related to:

• Order placement, execution & product availability
• Market events and trading statuses
• Investigate failed, rejected or delayed trades and explain the root cause clearly.

• Support technical queries related to:
• Live trading
• Bid/ask spreads & slippage
• Liquidity & settlement processes
• Explain complex trading and financial concepts in a simple, customer-friendly manner.

Mandatory Requirements

• 6+ months experience in financial services customer support.
• Hands-on experience with securities and crypto transactions.
• English B2 minimum, with strong written & verbal communication.
• Strong numerical ability and analytical skills.

Required Domain Knowledge

• Capital Markets: Stocks, ETFs & Derivatives.
• Trading Operations: Order placement, execution, cancellation & rejection.
• Order Types: Market, Limit & Stop orders.
• Market Mechanics: Bid/ask spread, slippage, liquidity & instrument availability.
• European Markets: Understanding of German/European trading venues, including Lang & Schwarz Exchange and Bankhaus Scheich for crypto.
• Crypto: Knowledge of BTC, ETH, SOL and crypto pricing/spread mechanics.

Apply Now

Email: [email removed]

Mb - [phone removed]

Subject: Application Brokerage & Crypto Support Specialist