We're Hiring-Voice Process-International Customer Support-Bangalore

Infosys BPM is Hiring! Launch Your Career in Customer Support!

Job Locations: Bangalore

Mode: 100% Work from Office (WFO)

Who can apply

• 1 - 3 years of experience in an International Voice Process
• Has excellent communication skills
• Are willing to work in rotational shifts, including night shifts
• Are comfortable with a 5day workfromoffice schedule

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

• International Voice Support Experience - Must Have
• Excellent Communication Skills Speak, Read, and Write fluently in English
• Outstanding Customer Handling Skills
• Willingness to Work Night Shifts
• 100% Work from Office Bengaluru Location

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Required Skill Set:

General Skills:

• Excellent communication and soft skills.
• Ability to structure calls professionally and efficiently.
• Empathy-driven approach to customer interactions.
• Positive, polite, and professional demeanor.

Technical Skills:

• Basic understanding of client processes and workflows.
• Ability to identify routine issues and resolve them effectively.
• Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

• Strong customer service orientation.
• Team player with a collaborative mindset.
• High adaptability to change and new challenges.
• Ethical and professional conduct at all times.

Qualifications:

• Prior experience in customer service or contact center roles preferred.
• Open to undergraduates from any stream with strong communication skills.

Preferred: Basic understanding or any customer support certification

Why Infosys BPM?

• Work with global clients across industries.
• Be part of a robust technology ecosystem that fosters innovation and growth.
• Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

If interested, please share your resume with below details to

[email removed]

Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:

Flexible with Night Shift:

Why Join Us?

• Competitive salary & incentives
• Career growth opportunities
• Skill development in collections & customer engagement
• Dynamic and supportive work culture

Ready to Join Us?

If youre driven, customer-focused, and ready to take on a rewarding challenge, apply now and be part of a team that makes a difference every day!