We'r Hiring For Top MNC - International Voice (Customer Support)

We are hiring for Top MNC, Know who might be interested ?

ROLE: Team Member (Voice English)

LOCATION:Gurgaon

Job descriptions:

• Handle inbound and/or outbound calls from international customers in English.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain professional communication and a customer-focused approach.
• Follow defined process guidelines, scripts, and standard operating procedures.
• Achieve assigned KPI, SLA, productivity, and quality targets.
• Accurately document customer interactions and update relevant systems/CRM.
• Handle escalations appropriately and coordinate with internal teams when required.
• Maintain confidentiality of customer and company information.
• Adhere to compliance, quality, and data security requirements.
• Contribute to customer satisfaction and continuous process improvement.
• Prior experience in an International Voice/BPO/Customer Support process is an advantage.
• Willingness to work in rotational shifts/night shifts.
• Excellent spoken and written English communication skills.

Interested can share your resume and details to [email removed]