we are hiring For chat support II Mohali

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Below is the job description

PFB the JD - WFO - Mohali
Job Role: Chat support role 

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Core Responsibilities

Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction 
Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution 
Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams 
Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement 

Leadership and Mentorship: Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture

Required Skills and Qualifications

• Strong written communication and interpersonal skills 
• Ability to multitask and manage multiple chats efficiently 
• Problem-solving and decision-making capabilities 

Attention to detail and ability to remain calm under pressure 

• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous 

 Job & Shift DetailsJob Type: FullTime

Rotational Shift:

Min : rotational shift Work Mode: Onsite (Work From Office)

 Eligibility Criteria

• Graduates/undergraduates only

 Freshers are welcome Excellent English