We are hiring For Chat support II Jaipur- Pratap Nagar Teleperformance

Hello Everyone,

Below is the job description
PFB the JD - WFO -  Jaipur

Job Role: Chat support role 

Core Resp Job Description

Join us in Jaipur, PRATAP NAGAR as a Customer Support Executive. You will manage customer interactions through digital channels, ensuring high-quality resolution and service excellence.

Responsibilities

Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction 
Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution 
Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams 
Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement 

Key Responsibilities

• Resolve customer queries in real-time via chat and email platforms.
• Maintain professional grammar, tone, and formatting in all written communication.
• Meet key performance metrics, including response time and customer satisfaction scores.
• Navigate multiple internal systems simultaneously to troubleshoot client issues.
• Pay-22 k In hand -25 k ctc  for fresher 

Education and Experience

• Graduates in any discipline.
• Fresher / Experienced.
• 5 Days a week.
• Comfortable in 24*7 Environment.

Logistics and Transport

• Remote Work: This is strictly an on-site role, not open to remote candidates.