We are hiring For Chat support II Gurugram II Teleperformance

Dear Team,

Core Responsibilities

ROLE- CHAT SUPPORT EXP-FRESHER /EXPERIENCED

WORK LOCATION -Gurugram

experience -6 month -7 years

chat support experience mandate

• Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction 
  Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution 
  Communication and Professionalism: Maintaining a positive, empathetic, and professional tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
  Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams 
  Collaboration with Teams: Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement 
  
  Leadership and Mentorship: Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture
• Required Skills and Qualifications
• Strong written communication and interpersonal skills 
• Ability to multitask and manage multiple chats efficiently 
• Problem-solving and decision-making capabilities 
• Attention to detail and ability to remain calm under pressure 
• Minimum high school diploma; additional qualifications in customer service or related fields are advantageous 
  
•  Job & Shift Details
• Job Type: FullTime
• Rotational Shift:
• Min : rotational shift 
• Work Mode: Onsite (Work From Office)