We are hiring CRM professionals For Adyar Office location

Job Description CRM Executive / Senior Executive Collections

Company Name: Isha Homes India Pvt Ltd
Department: Customer Relationship Management (CRM) Collections
Industry: Real Estate / Residential Projects
Job Location: Chennai
Experience: 25 Years
Employment Type: Full-Time

Job Summary

We are looking for a result-oriented CRM – Collections professional to manage customer payment follow-ups, ensure timely collection of instalments, and coordinate with customers and internal teams to minimise outstanding dues across our residential projects.

Key Responsibilities:

• Follow up with customers for timely payment of booking advances, instalments, milestone-based payments, and other outstanding dues.
• Monitor customer payment schedules, receivables, overdue amounts, and collection targets.
• Make regular calls, send payment reminders, and communicate outstanding balances to customers professionally.
• Maintain accurate customer ledgers, collection trackers, and payment follow-up records.
• Coordinate with the Sales, Accounts, Legal, and Project teams to resolve payment-related queries and discrepancies.
• Follow up on delayed payments and escalate long-pending or high-value outstanding cases to the reporting manager.
• Ensure timely issuance and tracking of demand letters, payment reminders, and collection-related communications.
• Reconcile customer payments with the Accounts team and update collection status in the CRM/ERP system.
• Prepare daily, weekly, and monthly collection MIS reports, including overdue ageing and collection performance.
• Assist in resolving customer concerns related to payment schedules, statements of accounts, and outstanding balances.
• Support the achievement of project-wise and monthly collection targets.

Required Skills and Qualifications

• Graduate in any discipline; candidates with a background in Commerce or Finance will be preferred.
• 2–5 years of experience in collections, preferably in the real estate or residential property development industry.
• Strong communication, negotiation, and customer follow-up skills.
• Good knowledge of customer receivables, payment schedules, overdue ageing, and collection procedures.
• Proficiency in MS Excel and working knowledge of CRM/ERP software.
• Ability to handle customer escalations professionally and achieve collection targets.
• Strong coordination, documentation, and reporting skills.

Thanks & regards,

Eenash LR

Assistant Manager – HR Talent Acquisition

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