We are hiring Assistant Manager - Information Technology - Mumbai

Key Responsibilities

• Manage day-to-day IT infrastructure operations and user support activities.
• Ensure timely resolution of incidents, service requests, and escalations within defined SLAs.
• Provide support for desktops, laptops, printers, conferencing systems, and business applications.
• Coordinate with support teams and vendors to ensure uninterrupted IT services.
• Administer Active Directory, DNS , DHCP, Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage Microsoft Defender for Endpoint and antivirus solutions and Monitor security alerts, endpoint health, and compliance status.
• Maintain software inventory and license compliance. Track software procurement, renewals, utilization, and optimization.
• Manage lifecycle of IT assets including procurement, deployment, inventory tracking, transfers, and disposal.
• Maintain IT asset records and ensure audit readiness. Conduct periodic asset verification and reconciliation exercises.
• Support LAN, WAN, Wi-Fi, VPN, and internet connectivity infrastructure and Troubleshoot network-related incidents and performance issues.
• Coordinate with OEMs, service providers, ISPs, and technology partners.
• Support contract renewals, quotations, and procurement activities.
• Assist in IT, ISO, Security, Internal, and External audits.
• Maintain infrastructure documentation, SOPs, policies, and evidence repositories.
• Identify opportunities to improve IT service quality and operational efficiency.
• Participate in infrastructure upgrades, migration projects, and transformation initiatives.

Required Technical Skills

• Microsoft 365 Administration
• Microsoft Defender for Endpoint
• Windows 10 / Windows 11 Administration
• Active Directory, DNS, DHCP
• LAN / WAN Troubleshooting
• Firewall Administration
• IT Asset Management
• Service Desk & Incident Management
• Vendor Management

Please share your resume on [email removed]