We are hiring Accounts Receivable Manager (ECOM) in Mumbai For Client

Job Title: Accounts Receivable Manager E-Commerce Marketplace

Location: Khar West

Department: E-Commerce Finance
Location: Khar West
Working Days: Monday to Saturday (2nd & 4th Saturday Off)
Office Timings: 10:30 AM to 7:00 PM

About the Role

We are looking for an experienced Accounts Receivable Manager – E-Commerce Marketplace to manage receivables, reconciliations, dispute resolution, and settlement tracking across online marketplaces and quick-commerce platforms. The role requires strong analytical capabilities, expertise in marketplace operations, and the ability to collaborate with internal and external stakeholders to ensure timely collections and accurate financial reporting.

Key Responsibilities:

1. Marketplace Reconciliation & Settlement Management

• Perform end-to-end reconciliation of marketplace and quick-commerce transactions against internal records.
• Match settlement reports received from platforms with sales, returns, cancellations, deductions, and collections.
• Reconcile transactions across Marketplace Portals, Unicommerce (OMS), and Logic ERP to ensure completeness and accuracy.
• Analyze portal-wise sales and return trends at category level and identify discrepancies.
• Monitor return transactions and track status under:
• Good Returns
• Bad Returns
• Non-Receipt Cases
• Raise and track claims/tickets for unresolved return discrepancies.
• Maintain visibility and reporting of ticket status:
• Closed – Recovery Received
• Open – Awaiting Portal Update
• WIP – Yet to be Raised/Under Processing
• Track cancelled orders and return inventory movements.
• Coordinate with warehouse teams to ensure timely put-away and inventory reconciliation.
• Conduct periodic review meetings with warehouse and operations teams to monitor return status and recoveries.
  

2. Dispute & Claim Management

• Identify discrepancies in settlements, commissions, penalties, logistics charges, and platform deductions.
• Validate fixed and variable fee structures charged by marketplaces.
• Raise claims and disputes with portals for overcharges, short settlements, missing credits, and return-related issues.
• Monitor claim resolution and ensure timely recovery of outstanding amounts.
• Maintain detailed records and dashboards of dispute status and recovery progress.
  

3. Partner & Stakeholder Management

• Act as the primary finance point of contact for marketplace partners.
• Build and maintain strong relationships with portal account managers and platform representatives.
• Coordinate with Sales, Operations, Warehouse, IT, and Finance teams to ensure timely issue resolution.
• Escalate critical settlement and collection issues to management with actionable recommendations.
  

4. Accounts Receivable Monitoring & Ageing Analysis

• Prepare and review receivable ageing reports for all marketplaces and quick-commerce channels.
• Ensure timely settlement and collection of outstanding receivables.
• Track overdue balances and initiate follow-up actions for recovery.
• Analyze collection trends and recommend improvements in receivable management.
  

5. Process Automation & Continuous Improvement

• Identify opportunities to automate reconciliation, reporting, and dispute management processes.
• Collaborate with IT and system teams to implement automation initiatives.
• Drive process improvements that enhance efficiency, accuracy, and control within marketplace finance operations.
  

6. Financial Closing & Statutory Support

• Support monthly closing activities including accruals, provisions, and reconciliations.
• Ensure financial transactions are accurately recorded and reported.
• Assist internal stakeholders during statutory, internal, and external audits.
• Support compliance and documentation requirements related to marketplace transactions.
  

7. MIS Reporting & Business Insights

• Prepare and circulate periodic MIS reports covering:
• Marketplace Collections
• Outstanding Receivables
• Settlement Status
• Return Analysis
• Claim Recovery Tracker
• Variance Analysis
• Provide actionable insights to management on receivable performance and recovery opportunities.
• Develop dashboards and reports to improve decision-making and financial visibility.

Desired Candidate Profile:

Experience

• CA: 4–5 years of experience (including Articleship)
• Postgraduate: 5–6 years of relevant experience in Accounts Receivable, E-Commerce Finance, or Marketplace Reconciliations

Required Skills

• Marketplace Settlement Reconciliation
• Accounts Receivable Management
• E-Commerce & Quick Commerce Operations
• Dispute & Claim Management
• Collection & Recovery Management
• Sales Return Reconciliation
• Ageing Analysis
• MIS Reporting
• Financial Analysis
• ERP Systems (Logic ERP, SAP, Oracle, etc.)
• Unicommerce or Similar OMS Platforms
• Advanced Excel (Pivot Tables, Lookups, Power Query)
• Process Automation & Continuous Improvement

Preferred Industry Experience

Candidates from E-Commerce, D2C, Retail, FMCG, Consumer Durables, Fashion & Lifestyle, Electronics, or Marketplace-led Businesses will be preferred.