WBO:CIB CMS- Onboarding Officer

About Department
CCPH in Axis Bank stands for Centralized Collection and Payment Hub. It is a specialized department that handles various collection and payment solutions for the bank's clients, including cash and cheque collections, online payments, and other digital payment & transaction methods.
About Role
The CIB CMS Onboarding Officer is responsible for end-to-end onboarding scrutiny and setup readiness for CMS and CIB customers. The role ensures complete due diligence, accurate verification of customer documentation, timely coordination with branches and internal stakeholders, adherence to service delivery commitments, and improvement in first time-right onboarding outcomes with full compliance to KYC and regulatory requirements.
Key Responsibilities
. Scrutinize onboarding requests for CMS and CIB products received through workflow / form-based channels and ensure completeness before further processing.
. Verify customer documentation against defined checklists, including account details, KYC requirements, PAN, GST, pricing approvals, and other mandatory records.
. Follow maker-checker validation controls to ensure onboarding accuracy, minimisation of risk, and robust due diligence.
. Raise queries for discrepancies, follow up with branches / relationship teams, and ensure rectified documents are received within required timelines.
. Support onboarding-related setup activities in relevant systems after validation of approved requests and supporting documentation.
. Maintain onboarding trackers, case records, and MIS reports for scrutiny volumes, pendency, exceptions, and service performance.
. Drive adherence to onboarding SDC timelines and ensure cases are processed within defined turnaround standards.
. Improve first-time-right onboarding and reduce NFTR / rework through strong validation and better processing discipline.
. Support digital onboarding tools, workflow adoption, and process enhancements aimed at improving customer experience and operational efficiency.
. Liaise with branches and internal stakeholders for smooth customer onboarding, issue resolution, and case clarification.
. Ensure compliance with KYC, internal policy, audit, and regulatory requirements across all onboarding activities.
Qualifications
. Graduate / MBA preferred.
. Certification in Banking Operations, KYC / AML, or Financial Services is desirable.
Role Proficiencies
. Strong understanding of CMS / CIB customer onboarding and documentation requirements
. Knowledge of KYC, regulatory, and internal control requirements relevant to onboarding
. Ability to scrutinize documents accurately and manage onboarding exceptions effectively.
. Good stakeholder coordination with branches, business teams, and internal operations units
. High service orientation with focus on TAT, quality, and first-time-right outcomes