Warranty Manager

Role & responsibilities

Key Responsibilities

• Define, implement, and manage warranty policies, procedures, and

guidelines.

• Oversee end-to-end warranty claim processing, validation, approval, and settlement.

• Ensure timely and accurate warranty reimbursement to dealers and service partners.

• Monitor warranty KPIs such as claim rate, cost per vehicle, repeat repairs, and turnaround time.

• Control warranty expenditure and analyse cost drivers.

• Identify abnormal claims, fraud, misuse, and policy deviations.

• Support warranty budgeting, forecasting, and accruals.

• Train dealers and service teams on warranty policies and claim submission standards.

• Conduct dealer audits to ensure compliance with warranty processes.

• Act as escalation point for complex or high-value warranty cases.

• Analyse warranty data to identify systemic product issues and failure trends.

• Collaborate with Engineering, Quality, and Manufacturing teams for root cause analysis and corrective actions.

• Support field actions, service campaigns, recalls, and goodwill policies.

• Ensure fair and customer-centric warranty decisions.

• Support resolution of critical customer complaints related to warranty

coverage.

• Balance customer satisfaction with policy compliance and cost control.

• Manage warranty management systems and tools (DMS, analytics

dashboards).

• Prepare regular MIS reports for senior management.

• Drive digitalization and process improvement initiatives in warranty

operations.