Warranty Manager

WIRTGEN INDIA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service for road construction equipment and mining machinery incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, KLEEMANN.

We build our company with people like you. Your skills and abilities are what makes our company strong. Working together as a cohesive, quality minded team, the Wirtgen group provides our customers with the highest level of quality products, service and support.

We are seeking an

Warranty Manager

Location: WIRTGEN INDIA Pvt. Ltd., Dist Pune, 412214, Maharashtra, India

Basic Requirements:

• Educational Qualification: Engineering Degree
• Age: 35- 45 Years
• Experience: 15- 25 years
  
  

Relevant Experience:

• To ensure smooth running of the machine by rectifying issues, break down and regular mainte-nance
• Ensuring Customer Satisfaction
  
  

Purpose of the Job:

• To ensure smooth running of the machine by rectifying issues, break down and regular mainte-nance
• Ensuring Customer Satisfaction
  
  

Scope of Work & Accountabilities:A. Warranty Strategy and Governance

• Define and implement the pan-India warranty strategy, policy, authority matrix, standard operating proce-dures, controls and service-level expectations.
• Ensure warranty decisions are consistent, evidence-based, commercially responsible and aligned with contractual terms and OEM guidelines.
• Own governance for claim ageing, pending documentation, rejections, appeals, recoveries, goodwill cas-es and high-value or technically complex claims.
• Periodically review warranty processes, controls and systems; close audit gaps and improve operational effectiveness.
  
  

B. Claim Adjudication and Closure

• Oversee scrutiny of Failure Analysis Reports (FARs), service records, photographs, failed-part evidence and field inputs for HAMM, Voegele and other assigned product lines.
• Provide final technical and commercial direction for escalated claims and ensure closure within approved timelines in coordination with field teams, German OEMs, suppliers, Finance and other stakeholders.
• Establish robust claim documentation standards and reduce avoidable delays, repeat submissions and disputes.
  
  

C. Field Quality, Reliability and Corrective Action

• Own identification and prioritisation of the major contributors to field quality and reliability concerns using Service CRM, warranty data, quality reports, field visit reports and regional Product Support inputs.
• Lead periodic Top-25 field issue reviews with Manufacturing, Quality, Engineering, Purchase, Product Support and suppliers; assign owners, timelines and closure criteria.
• Sponsor structured root-cause analysis and corrective/preventive action using appropriate problem-solving methods, and verify field effectiveness after implementation.
• Prepare or approve field instructions and SOPs when redesigned or modified parts require replacement, alteration or validation on operating machines.
  
  

D. Field Campaign

• Approve, plan and govern field campaigns for inspection, modification or replacement of parts, including population identification, material planning, technician readiness, communication, risk control and closure tracking.
  
  

E. OEM, Supplier and Stakeholder Management

• Lead technical and commercial discussions with OEMs and suppliers to secure appropriate warranty acceptance, recovery, corrective action and timely support.
• Drive supplier accountability through evidence-based reviews, ageing analysis, recovery status, repeat-failure trends and agreed improvement plans.
• Partner with Finance, Administration and Purchase for warranty-related provisions, supplier payments, paid field support, parts purchases and service assets such as vehicles and tools.
• Act as the senior point of escalation for regional teams, customers and internal stakeholders on major warranty and product reliability matters.
  
  

F. Analytics, MIS and Business Improvement

• Own the warranty MIS and management dashboard covering claim volume and ageing, ac-ceptance/rejection, cost and recovery, repeat failures, customer complaints, campaign status and quali-ty/reliability actions.
• Present monthly insights, risks and decisions required to senior leadership and lead periodic Quality and Reliability reviews.
• Develop forecasting and trend analysis to support warranty provisioning, parts planning, product im-provement priorities and resource allocation.
• Drive digitisation, data quality and system integration across Service CRM, warranty records and related reporting sources.
  
  

G. Team Leadership and Capability Building

• Lead, coach and develop the warranty team; define responsibilities, decision rights, performance measures, review mechanisms and backup arrangements.
• Build capability across field and regional teams in failure reporting, evidence collection, claim documenta-tion, root-cause analysis and warranty policy application.
• Promote cross-functional ownership, disciplined execution, timely escalation and knowledge sharing across the service network.
  
  

H. EHS, Compliance and Risk

• Ensure Environment, Health and Safety requirements are embedded in field investigations, joint visits, campaigns and workshop activities.
• Ensure compliance with applicable company policies, record-retention requirements, commercial controls, confidentiality obligations and delegated authority.
• Identify warranty, product, customer and financial risks early and establish appropriate mitigation and escalation.
  
  

Skills / Competencies required:

• Strategic leadership and functional governance
• Warranty adjudication and commercial judgement
• Failure analysis, root-cause problem solving and reliability improvement
• Data analytics, dashboarding and database management
• Execution discipline and programme/field campaign management
• Negotiation and technical influencing with OEMs and suppliers
• Customer and senior stakeholder management
• Cross-functional collaboration and conflict resolution
• Team leadership, coaching and capability building
• Clear written and verbal communication, including management presentations
  
  

ReportingHead - Customer Support

For consideration, please submit resume to WIRTGEN INDIA Recruiting:

Submit resume