JOB TITLE & JOB CODE |
Job Title (Job Code): PRT Technician/Engineer (IN-ES-04_004 for Tier 4)
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PURPOSE OF THE JOB |
- Troubleshoot technical issues in locomotives, ensuring theiravailability and reliability. Day-to-day, you'll work closely with teams .
- Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
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ORGANISATION |
Organization structure (job belongs to..) Product Introduction (PI) Management of Site, Country, Cluster, Region or Platform Reports directly to: Troubleshooting and Problem solving Manager | Other reporting to: NA (if applicable)
Direct reports: NA (if applicable) |
Network & Links |
Internal - PI Support team
- Reliability Availability Maintainability Safety (RAMS) team
- Project Engineering team
- Depot Troubleshooting team
- Internal Supplier representatives (Components/Participating Units)
- Operation Team
- Depot Quality team
| External |
MAIN RESPONSABILITIES |
Key accountabilities: - Carry out Troubleshooting during PI period as well as Pre-warranty , including investigation and repair
- Carry out Fleet check activities
- Ensuring troubleshooting on locomotives according to best practices
- Ensuring validity and certifi cation of relevant tools
- Populating and managing failure databases
- Guaranteeing information flow within the troubleshooting team
- Contributing to reliability growth and return of experience
- Providing support in special cases
- Adhering to EHS rules and work-related processes.
- Reports & register any deviation (failure/event) in Failure Management data base including configuration data
- Support operation helpdesk
- Apply & enforce Alstom & customer EHS & security rules and relevant processes on customer site
- Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
- Support Implementation Field Modifications (FM operator), if required
- Support specific technical investigations by Engineering or internal/external Suppliers
- Recommends preventative and corrective actions
- Instructs and directs operators in field modification and repairs if needed
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
- Lead Troubleshooter team, if needed
Performance measurements: - Achievement of contractual availability (milestone) targets
- Characterization of K1S/K2/K3 issues on time (considering K1S - safety relevant issue, K2 - issue causing major passenger service disruption, K3 - issue having impact on service availability and product reliability)
- Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
- Availability of configuration update data
- Audit results (internal and external)
- Customer satisfaction of technical expertise
- Compliance with EHS rules and work-related processes
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MAIN REQUIRED COMPETENCES |
Educational Requirements |
Mandatory: - Degree / Diploma in Electrical Engineering from a recognizeduniversity
- Proficiency in IT (Word, Excel, PowerPoint, Softwareuploading/downloading)
- Fluency in English
| Desirable: - Degree / Diploma in Electrical Engineering from a recognizeduniversity
- Proficiency in IT (Word, Excel, PowerPoint, Softwareuploading/downloading)
- Fluency in English
- Familiarity with electrical schematics and troubleshooting varioussystems
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Experience |
Mandatory: - Minimum 3 years experience for Diploma and 1 year experience for Degree as a troubleshooter/maintainer in Electric Loco shed
- Knowledge of locomotive power circuits and pneumatic systems.
- EHS knowledge and exposure
- Product knowledge
- Self-government
| Desirable: - Railway Safety/Product liability
- Minimum 3 years experience for Diploma and 1 year experience for Degree as a troubleshooter/maintainer in Electric Loco shed
- Knowledge of locomotive power circuits and pneumatic systems.
- Engineering knowledge
- Customer contact
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