Warranty Engineer

Roles and Responsibilities :

• Conduct failure analysis on customer complaints to identify root causes and implement corrective actions.
• Manage warranty claims from receipt to resolution, ensuring timely processing and effective communication with customers.
• Collaborate with cross-functional teams to resolve complex issues related to seating systems, components, or manufacturing defects.
• Develop and maintain accurate records of warranty data for trend analysis, reporting, and continuous improvement.

Job Requirements :

• 2-5 years of experience in automotive industry or similar field.
• Strong understanding of warranty analysis, management, and root cause identification techniques.
• Proficiency in handling customer complaints through various channels (e.g., phone calls, emails).
• Experience working with seating systems design principles and manufacturing processes.