Warehouse Manager

We are looking for an experienced Warehouse Manager with 5+ years of hands-on experience in D2C/E-commerce warehouse operations. The ideal candidate will manage end-to-end warehouse activities, ensuring inventory accuracy, timely order fulfilment, efficient manpower utilisation, and smooth coordination with logistics and internal teams.

Key Responsibilities

Warehouse Operations

• Manage complete day-to-day warehouse operations.
• Oversee inwarding, GRN, put-away, storage, picking, packing and dispatch.
• Ensure orders are processed and dispatched within defined TAT.
• Maintain proper warehouse layout, storage systems and material movement.
• Implement SOPs to improve operational efficiency.

Inventory Management

• Maintain accurate inventory records and ensure regular stock reconciliation.
• Conduct cycle counts and periodic physical stock audits.
• Monitor stock variance, damages, shortages and excess inventory.
• Ensure proper SKU identification, bin management and FIFO/FEFO practices wherever applicable.
• Track fast-moving, slow-moving and non-moving inventory.

D2C Order Fulfillment

• Manage high-volume D2C/e-commerce order processing.
• Monitor Order-to-Ship, Pick-to-Pack and Dispatch TAT.
• Ensure accurate picking and packing with minimum errors.
• Coordinate with marketplaces, D2C platforms and logistics partners.
• Monitor RTO, NDR, cancellations and customer returns.

Logistics & Dispatch

• Coordinate with courier/logistics partners for timely pickups and deliveries.
• Track shipment exceptions and resolve operational issues.
• Monitor courier performance, delivery TAT and RTO percentage.
• Ensure proper documentation for dispatches and returns.

Team Management

• Lead, train and manage warehouse supervisors, pickers, packers and other warehouse staff.
• Allocate manpower based on daily order volumes.
• Monitor team productivity and attendance.
• Set operational KPIs and ensure team performance.
• Maintain discipline and safety standards within the warehouse.

MIS & Performance Monitoring

• Prepare daily/weekly/monthly warehouse MIS reports.
• Track KPIs such as:
• Inventory Accuracy
• Order Fulfillment Rate
• Pick & Pack Accuracy
• Dispatch TAT
• RTO %
• Stock Variance
• Warehouse Productivity
• Manpower Utilization

• Identify operational gaps and implement corrective actions.

Required Skills

• 5+ years of experience in D2C / E-commerce warehouse management.
• Strong understanding of end-to-end warehouse operations.
• Experience handling high-volume order fulfillment.
• Strong knowledge of inventory management and reconciliation.
• Experience with WMS / ERP / inventory management systems.
• Good knowledge of logistics and courier operations.
• Strong team-handling and leadership skills.
• Good analytical and problem-solving abilities.
• Strong Excel/MIS reporting skills.
• Ability to work in a fast-paced D2C environment.

Preferred Experience

Candidates with experience in D2C brands, e-commerce fulfilment centres, FMCG, consumer products, retail or 3PL operations will be preferred.

Ideal Candidate

We are looking for someone who can own warehouse operations end-to-end, manage large teams and order volumes, maintain high inventory accuracy, and continuously improve warehouse efficiency and fulfilment TAT.

Please share your CV at [email removed]