Warehouse Manager

Role & responsibilities

FG Warehouse Operations

• Manage end-to-end FG warehouse operations from receiving to final dispatch.
• Ensure smooth inbound, putaway, storage, replenishment, picking, packing, and outbound dispatch operations.
• Ensure operations are aligned with defined SOPs, TATs, SLAs, and business priorities.
• Monitor daily warehouse throughput and identify operational bottlenecks.
• Ensure smooth handling of BAU, peak-season, promotional, and urgent dispatch requirements.

2. Inventory Management

• Ensure 100% system vs. physical inventory accuracy through cycle counts and regular audits.
• Monitor inventory ageing, slow-moving, damaged, blocked, and excess stock.
• Ensure proper FIFO/FEFO wherever applicable.
• Drive timely reconciliation and closure of inventory discrepancies.
• Coordinate with Finance, QA, Production, PPC, and SCM teams for stock-related issues.
• Ensure accurate SAP/WMS transactions for all warehouse movements.

3. Order Fulfilment & Dispatch

• Ensure timely fulfilment of customer, store, Quick Commerce, and inter-warehouse orders.
• Monitor order ageing and ensure priority orders are dispatched within TAT.
• Ensure accurate picking, packing, staging, and vehicle loading.
• Coordinate with Transport/Logistics teams for vehicle planning and route requirements.
• Monitor dispatch accuracy and minimize wrong, short, excess, and damaged dispatches.

4. Warehouse Space & Capacity Planning

• Plan warehouse capacity based on current inventory, forecast, and future business requirements.
• Optimize storage locations, pallet positions, racks, aisles, and floor space.
• Drive effective utilization of warehouse space.
• Plan and execute rack installation, relocation, expansion, and warehouse migration projects.
• Identify additional storage requirements and evaluate external warehouse options when required.

5. Manpower Management

• Plan and manage permanent and contractual manpower as per operational requirements.
• Prepare shift rosters and ensure adequate manpower deployment across inbound, inventory, picking, packing, and dispatch.
• Monitor productivity and manpower utilization.
• Conduct performance reviews and identify training requirements.
• Ensure adherence to attendance, discipline, overtime, and workforce policies.

6. Process & Productivity Improvement

• Develop and implement warehouse SOPs and process controls.
• Drive productivity improvement and cost optimization initiatives.
• Monitor key operational KPIs and implement corrective actions.
• Identify root causes of recurring operational issues and drive RCA/CAPA.
• Implement lean warehouse practices, 5S, visual management, and process standardization.

7. SAP / WMS / System Management

• Ensure accurate and timely transactions in SAP/WMS/ERP.
• Monitor system vs. physical inventory mismatches.
• Coordinate with IT/SAP/WMS teams for system issues affecting warehouse operations.
• Ensure proper execution of GRN, STO/STN, picking, transfer, production, and dispatch transactions as applicable.
• Participate in system UAT, process changes, and warehouse automation projects.

8. Safety & Compliance

• Ensure 100% compliance with warehouse safety standards and statutory requirements.
• Ensure proper use of PPE and safe material handling.
• Conduct regular safety audits and corrective actions.
• Ensure compliance for forklifts, reach trucks, racks, loading/unloading, fire safety, and emergency procedures.
• Ensure compliance with internal and external audit requirements.

9. Team & Stakeholder Coordination

• Coordinate with PPC, Production, Sales, Customer Service, Finance, QA, Transport, Procurement, and Stores.
• Ensure smooth communication between warehouse and business teams.
• Provide daily/weekly/monthly operational performance reports to management.
• Handle escalations related to inventory, dispatch, space, manpower, and service levels.

Preferred candidate profile

• 6 - 10 years of experience in warehouse/FG operations, preferably in FMCG, E-commerce, Retail, Consumer Durables, Mattress/Furniture, or similar industries.
• Strong experience in end-to-end FG warehouse management.
• Good knowledge of SAP/WMS systems.
• Strong understanding of inventory management, order fulfilment, dispatch, warehouse capacity planning, and manpower management.
• Good knowledge of MS Excel, MIS, dashboards, and operational analytics.
• Strong leadership, communication, stakeholder-management, and problem-solving skills.
• Experience in warehouse cost control and productivity improvement.
• Knowledge of 5S, Lean, RCA/CAPA, safety, and warehouse SOPs.
• Ability to manage large teams and high-volume operations