Warehouse Manager - Taj Nagar (Gurgaon)

Job Description – Warehouse Manager (Contract Logistics)

Company: Supreme SCS Private Limited

Location: Taj Nagar, Jamalpur Road, Gurgaon

Position: Warehouse Manager – Contract Logistics

Department: Operations / Contract Logistics

Salary: Up to ₹40,000 CTC per month

Reporting To: Operations Manager / Regional Manager

Job Summary

The Warehouse Manager (Contract Logistics) will be responsible for managing end-to-end warehouse operations for contract logistics customers. The role includes service delivery, SLA management, manpower control, inbound/outbound operations, inventory accuracy, client coordination, and ensuring operational excellence in a 3PL/contract logistics environment.

Key Responsibilities

• Contract Logistics Operations
• Ensure smooth management of inbound, outbound, VAS (Value Added Services), and dispatch operations.
• Execute client-specific SOPs and contractual requirements.
• Ensure 100% adherence to SLA, TAT, and service quality standards.
• Manage load planning, vehicle scheduling, and daily logistics operations.
• Inventory & Stock Accuracy
• Maintain 100% stock accuracy with regular cycle counts & monthly physical audits.
• Monitor batch/lot/serial number accuracy wherever applicable.
• Investigate discrepancies and implement preventive measures.
• Team, Manpower & Productivity
• Manage supervisors, operators, pickers, packers, loaders, and contractual manpower.
• Ensure shift planning, productivity targets, and discipline management.
• Conduct regular training on SOPs, safety, and process compliance.
• Client Coordination & Customer Service
• Act as the single point of contact for client operations.
• Attend client calls, review meetings, and share operational MIS.
• Handle escalations and ensure timely resolution of operational issues.
• Compliance, Safety & Audit
• Maintain safe warehouse operations with fire safety, and housekeeping standards.
• Ensure compliance with company SOPs, client SOPs, and statutory guidelines.
• MIS & Reporting
• Maintain daily, weekly, and monthly MIS on:
• Inbound & outbound volumes
• Inventory accuracy & ageing
• Manpower productivity
• Transport & dispatch
• SLA reports
• Process Improvement & Cost Control
• Optimize warehouse layout, space utilization, and operational flow.
• Reduce operational costs through better manpower planning and productivity.
• Implement best practices in contract logistics & warehouse automation (where applicable).
  
  

Required Skills & Qualifications

• Graduate in any discipline.
• Proven experience working on SAP ERP is a mandatory requirement for this role.
• 3–5 years of experience specifically in Contract Logistics / 3PL / Warehousing.
• Strong knowledge of WMS, SAP/ERP systems, and barcode/RF operations.
• Excellent communication & client-handling skills.
• Strong problem-solving and decision-making ability.
• Good command over MS Excel (VLOOKUP, Pivot Table, MIS reporting).