Warehouse Executive

Key Roles & Responsibilities

1. Warehouse & Store Operations

• Assist with day-to-day warehouse/store activities, including opening and closing procedures.
• Ensure proper storage, handling, identification, and movement of products/materials.
• Maintain cleanliness, organization, and proper arrangement of the warehouse/store.
• Ensure timely inward and outward movement of stock.

2. Inventory Management

• Monitor and maintain inventory levels to ensure adequate stock availability.
• Support regular stock replenishment, physical stock verification, and stocktaking.
• Identify discrepancies between physical stock and system/records and report them to the concerned manager.
• Maintain accurate records of stock receipts, issues, transfers, and adjustments.

3. Return Store Handling Mandatory

• Manage return store operations, including receiving, checking, segregating, and recording returned products/materials.
• Coordinate with relevant departments regarding returned, damaged, defective, or rejected products.
• Maintain proper documentation and records of all returns.
• Ensure returned products are appropriately categorized for repacking, repair, replacement, rework, or disposal, as applicable.
• Follow up on pending returns and ensure timely closure of return-related issues.

4. Customer Service – Mandatory

• Assist customers with product/store-related inquiries and provide timely support.
• Handle customer queries regarding returns, replacements, exchanges, and product-related concerns.
• Resolve minor customer complaints professionally and escalate complex issues to the appropriate department.
• Maintain a customer-focused approach while ensuring company policies and procedures are followed.

5. Vendor & Supplier Coordination

• Coordinate with vendors/suppliers for deliveries, returns, replacements, and related documentation.
• Verify received goods against purchase orders, invoices, delivery challans, and other relevant documents.
• Follow up with suppliers on shortages, damages, discrepancies, and pending returns.

6. Documentation & Record Management

• Maintain and update store/warehouse records accurately.
• Maintain records related to sales, invoices, receipts, stock movement, returns, and deliveries.
• Ensure all warehouse transactions are properly documented and updated in the relevant system/register.
• Maintain organized documentation for easy retrieval and audit purposes.

7. Reporting

• Assist in preparing daily/weekly/monthly warehouse and inventory reports.
• Prepare reports related to stock levels, returns, sales, discrepancies, and other store activities as required.
• Assist in preparing presentations and other management reports when required.

Required Skills & Experience

• 2–5 years of relevant experience in warehouse/store operations.
• Mandatory experience in Return Store Handling / Product Returns.
• Mandatory experience in customer service, handling customer inquiries, and resolving minor complaints.
• Good knowledge of inventory management and stocktaking procedures.
• Experience in handling invoices, receipts, delivery documents, and stock records.
• Good coordination and communication skills.
• Basic knowledge of MS Excel, Word, and inventory/store management systems.
• Ability to maintain accurate records and documentation.
• Strong organizational skills and attention to detail.
• Ability to coordinate effectively with customers, vendors, suppliers, and internal departments.