Warehouse Executive (Outbound Operations)

Role & responsibilities

Manage daily outbound dispatch operations as per the dispatch plan and priority.

• Review sales orders / STO / dispatch plans and coordinate order fulfilment.
• Ensure accurate SKU-wise picking as per system/order requirement.
• Verify picked quantity, SKU, size, model, and destination before packing.
• Ensure proper packing, labelling, and segregation of material before dispatch.
• Coordinate with the billing/invoicing team for invoice, E-way Bill, delivery challan, and other required documents.
• Ensure 100% physical vs. system quantity verification before vehicle loading.
• Plan and coordinate vehicle placement based on volume, destination, and dispatch priority.
• Ensure proper vehicle loading, stacking, securing, and utilization of vehicle capacity.
• Monitor vehicle reporting, loading completion, dispatch, and departure TAT.
• Ensure no wrong SKU, short quantity, excess quantity, or wrong destination material is dispatched.
• Complete required SAP/WMS transactions for picking, packing, and dispatch.
• Track pending orders and ensure dispatch within the defined TAT/SLA.
• Coordinate with transporters and logistics teams for vehicle availability and route planning.
• Monitor RTO/returns, undelivered shipments, shortages, and damages and coordinate for closure.
• Maintain daily dispatch MIS covering orders received, picked, packed, dispatched, pending, and ageing.
• Investigate dispatch discrepancies and prepare RCA for wrong/short/excess dispatches.
• Ensure compliance with warehouse SOP, 5S, safety, and loading standards.
• Support internal and external audits by providing dispatch-related documents and transaction records.
• Coordinate with Customer Service, Sales, Transport, Finance, Inventory, and Warehouse teams for smooth dispatch operations.

Preferred candidate profile

• 1-3 years of experience in warehouse, dispatch, logistics, or outbound operations.
• Good knowledge of SAP / WMS.
• Understanding of sales orders, STO, picking, packing, invoicing, E-way Bill, and dispatch processes.
• Good knowledge of MS Excel and daily MIS reporting.
• Good coordination and communication skills.
• Ability to manage multiple dispatch priorities under pressure.
• Knowledge of vehicle loading and basic logistics operations.
• Strong attention to detail to avoid wrong or short dispatches.