WAN Vendor & Lifecycle Specialist

We are seeking a WAN Vendor & Lifecycle Specialist to manage the complete lifecycle of the company's Wide Area Network infrastructure, overseeing supplier governance, service transitions, inventory management, commercial oversight, and operational performance reporting across global offices and data centers.

Responsibilities

• Serve as the primary liaison for all global network service providers, telecom carriers, and hardware vendors
• Monitor, review, and report on vendor performance against contractual SLAs and KPIs
• Partner with Procurement and Legal teams to negotiate competitive pricing, contract renewals, and master service agreements
• Act as the internal escalation point for chronic carrier network outages or unresolved provider service tickets
• Maintain a comprehensive inventory of all active network circuits and SD-WAN hardware assets
• Coordinate the end-to-end delivery of new circuit installations, migrations, disconnects, and upgrades across global sites
• Track hardware End-of-Life and End-of-Support milestones to proactively plan refresh cycles
• Collaborate with the Network Engineering team to schedule implementation windows and minimize business disruption during upgrades
• Audit monthly telecom and carrier invoices to identify billing discrepancies, erroneous charges, and unused lines
• Open, track, and resolve billing disputes with vendors to secure refunds and credits
• Analyze usage patterns and market rates to recommend cost-saving opportunities, such as decommissioning legacy lines or migrating to SD-WAN
• Design, structure, and maintain the Network space within Confluence, ensuring all articles, SOPs, and troubleshooting guides are accurate and searchable

Requirements

• 10–15 years of total experience, including a minimum of 5+ years in carrier/vendor management
• Experience managing multinational WAN estates
• Expertise in global WAN carrier management
• Skills in supplier governance and QBR management
• Proficiency in service lifecycle management
• Familiarity with CMDB, ITSM, Jira, and Confluence
• Understanding of commercial and contractual agreements