Walkin Servicenow ITOM Developer/Architect Pune

Key Responsibilities

• Design, develop, configure, and implement ServiceNow ITOM solutions.
• Configure and maintain ITOM modules including:
• Discovery
• Service Mapping
• Event Management
• CMDB
• Cloud Discovery
• Operational Intelligence (preferred)
• Install, configure, and troubleshoot MID Servers.
• Implement and maintain CMDB data model, governance, and data quality processes.
• Perform service mapping for business services and critical applications.
• Configure event rules, alert correlation, and integrations with monitoring tools.
• Work with infrastructure teams to discover on-premises and cloud assets.
• Develop and maintain integrations using REST APIs, SOAP, IntegrationHub, and web services.
• Analyze business requirements and translate them into technical solutions.
• Conduct workshops, solution design sessions, and user training.
• Support platform upgrades, enhancements, and production issue resolution.
• Create technical documentation, solution designs, and deployment plans.

Required Skills

ServiceNow Expertise

• Strong hands-on experience in ServiceNow ITOM.
• Deep understanding of:
• Discovery
• Service Mapping
• Event Management
• CMDB
• MID Server Architecture
• Experience with ServiceNow scripting:
• JavaScript
• Business Rules
• Script Includes
• Client Scripts
• Flow Designer

Infrastructure Knowledge

• Windows & Linux Servers
• Network Devices
• Virtualization Technologies (VMware)
• Public Cloud Platforms (AWS, Azure, GCP)
• Databases and Middleware Technologies

Integration Skills

• REST/SOAP APIs
• IntegrationHub
• Web Services
• Monitoring Tools Integration (SolarWinds, SCOM, Dynatrace, AppDynamics, Splunk, etc.)