Walkin- Lead Coordinator

Key Responsibilities:

Centre Operations & Customer Engagement

• Maintain premium showroom appearance and brand standards for Vespa and Aprilia display zones.
• Welcome and engage walk-in customers, delivering an exceptional brand experience.
• Manage and qualify leads from digital campaigns, walk-ins, and events; forward qualified leads to LaMoto dealership.
• Coordinate and schedule test rides, ensuring compliance with safety and licensing requirements.
• Track lead progress and support conversion by ensuring seamless handover to sales consultants.
• Act as a liaison between the Experience Centre and LaMoto dealership to ensure smooth customer journey and communication.
• Support showroom operations, customer experience initiatives, and lead management activities.

Preferred candidate profile :

Education:

BBA/ MBA, Retail Management, Hospitality, or a related discipline is preferred.

Experience: 0-2 years of experience in premium automotive retail, luxury consumer goods, or high-end hospitality. Experience handling premium two-wheeler brands is a major advantage.

CRM & Tech Savvy: Strong familiarity with Dealer Management Systems (DMS), Customer Relationship Management (CRM) tools, and standard Microsoft Office apps.

Industry Knowledge: Deep passion for motorcycles/scooters. The ability to articulate the mechanical and lifestyle nuances between a premium lifestyle scooter (Vespa) and a high-performance machine (Aprilia).