Walkin in Tcs at Chennai Service Now

Exp:- 6-8Yr

JD

Must-Have

- Advanced expertise in ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge Management).

- Strong experience with CMDB, Discovery, Service Mapping, and CI lifecycle design.

- Experience designing Service Catalog, Flow Designer, Business Rules, Client Scripts, and IntegrationHub.

- Experience supporting large-scale ServiceNow environments (10,000+ users).

- Strong analytical, leadership, problemsolving, documentation, and planning skills.

Good-to-Have

- Knowledge of SecOps, ITOM, or ITAM modules.

- Experience with MID Server, Orchestration, and thirdparty integrations.

- Basic JavaScript, PowerShell, or Python scripting skills.

- Understanding of ITIL v3/v4 processes.

Responsibilities / Expectations from the Role

- Provide expert-level Tier 3 support for complex ServiceNow issues while mentoring junior members.

- Engage with customers to understand requirements and translate them into ServiceNow solutions.

- Design and implement solutions across ServiceNow modules (ITSM, CMDB, Discovery, Integrations, Catalog).

- Lead and manage a team of 5 ServiceNow consultants.

- Manage endtoend project delivery including design, planning, and release activities.

- Ensure platform governance, documentation, and standardized operational processes.

- Drive continuous improvement and adoption of new ServiceNow capabilities.