WalkIn in Tcs at Chennai Intel EMA

Must have:-

Intel EMA Architecture & Capabilities

Remote Device Recovery & BreakFix

Endpoint Security & Access Control

Integration with EUC Tooling

Integration with EUC Tooling

Operational Governance & Automation

JD

Job Requirements*

Technical Skills

• Strong handson experience with: 
• Intel EMA server deployment and configuration
• Intel AMTenabled device management
• OOB remote troubleshooting and recovery
• Good understanding of: 
• Windows enterprise endpoints
• Networking fundamentals (ports, certificates, DNS)
• PKI and secure authentication models
• Experience working with: 
• Intune and/or SCCM ecosystems
• ServiceNow or similar ITSM platforms
• Familiarity with: 
• VIP / executive support models
• Remote and distributed workforce environments

Process & Operational Skills

• ITIL Incident, Problem, and Change Management
• Experience supporting P1/P2 incidents
• Understanding of audit and security compliance requirements

Key Responsibilities*

Intel EMA Design & Implementation

• Design and deploy Intel EMA in enterprise EUC environments
• Configure EMA server, device onboarding, and access models
• Define personas and supported use cases (VIP, remote users, breakfix)

Remote Support & Device Recovery

• Act as SME for outofband endpoint recovery
• Support remote troubleshooting when OS, VPN, or network is unavailable
• Reduce onsite visits and device replacement through remote recovery

Operational Support & Incident Handling

• Serve as L3 escalation for Intel EMA related incidents
• Support Service Desk and EUC teams during major incidents
• Develop standard recovery playbooks

Security, Access & Governance

• Enforce secure access controls for EMA usage
• Maintain audit logs and compliance evidence
• Participate in security reviews and risk assessments

Documentation, Automation & Improvement

• Create SOPs, runbooks, and knowledge articles
• Identify automation opportunities within EMA workflows
• Continuously improve device recovery success rates