Walkin For French Customer Support

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle inbound/outbound calls with a focus on resolving issues promptly and efficiently.
  
• Utilize excellent communication skills to build strong relationships with customers and ensure their satisfaction.
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  
• Maintain accurate records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 1-4 years of experience in BPO/Call Centre environment handling International Voice process (preferably).
  
• Strong French language proficiency for effective communication with international clients.
• MA French/B A French, B1 and B2 French
  
• Ability to work flexible shifts including rotational shifts (24x7) as per business requirements.
  
• Excellent problem-solving skills to handle multiple tasks simultaneously during peak hours.