Walkin Drive - International Voice Process - 19th Sep 26

Role & responsibilities

• Handle inbound Calls queries through approved channels and provide clear accurate and courteous responses that align with company service standards and policies.
• Resolve basic to moderately complex issues related to store transactions orders and service requests by following documented procedures and escalation paths.
• Document every customer interaction in the designated tools with accurate details to support traceability reporting and continuous improvement of service quality.
• Collaborate with cross functional teams such as store operations support and back office functions to ensure timely resolution of customer concerns.
• Assist store personnel by clarifying process steps system usage and policy interpretation to help them deliver a consistent and smooth in store experience.
• Monitor open service requests and follow up proactively with stakeholders to ensure that commitments made to customers are fulfilled within agreed timelines.
• Identify recurring issues patterns or pain points in customer contacts and share insights with supervisors to drive enhancements in processes and tools.

Preferred candidate profile

• Excellent Communication Skills
• Willing Work in night shifts / WFO
• Looking for Freshers